CCR&R Regional

NOTICE:  Temporary Suspension of  Region 2 Child Care Search Service During COVID-19 Pandemic

Our staff members are part of the team of NC Child Care Resource and Referral specialists who are manning the statewide child care referral hotline. If you need information about other services provided by Craven Smart Start and Child Care Resource and Referral (Region 2 Lead Agency), please email Bianca Salinas at and we will respond as soon as possible.

Essential workers seeking child care should call 1-888-600-1685.

The State of North Carolina is urging all families who can keep their children at home, with a responsible adult, to do so.

Emergency and first responders and critical workers needing referrals to child care programs that are open and operating for children ages birth to twelve should call the statewide toll–free number listed below for assistance:

1-888-600-1685 (Monday through Friday from 8 a.m. to 5 p.m.)

Callers to be served include:

Emergency and first responders
Hospital staff
Nursing and adult group home staff
Frontline health care providers
Child care program staff
Food service staff
Families of children who are homeless, receiving child welfare services, and/or in unstable or unsafe living arrangements
Others who are working to keep North Carolinians safe and healthy

Please note:   Effective April 1st,  the only licensed child care programs that are allowed to operate in North Carolina are those which have agreed to meet additional health, safety,  and other requirements specified by the NC  Division of Child Development and Early Education (DCDEE) and have been specifically authorized by DCDEE to remain open in April and May 2020.

Click on the links below for more information

Flyer – English

Flyer – Spanish


Counties in Region


CCR&R Regional Lead Agency

Craven Smart Start. Inc. CCR&R
2111-F Neuse Blvd.
New Bern, NC 28580
Phone: 252-672-5921

Regional Demographics
Total children 0-5: 14,104
Total children 6-14: 23,320
% of families with children 0-5 with all parents working: 64%
% of families with children 6+ with all parents working: 64%
Number of regulated child care programs: 148
Number of 4-5 star child care programs: 85
% of children enrolled in 4-5 star child care programs: 77%
Size of child care workforce: 679
Regional CCR&R services (in FY 12)
Children whose families received education and assistance finding child care: 483
Child care classrooms that received technical assistance to improve or maintain their quality: 186
Child care professionals who received training and professional development: 846
Service Highlights:
From an owner of a child care center in New Bern:
“Craven Smart Start helped to enhance not only our star rated license but our overall quality of care by providing us with new developmental appropriate materials and updated staff on the proper methods of sanitation. This day care has been in our family for over 40 year and is three generations strong.”
From a teacher who received technical assistance.
“The Quality Enhancement Coordinator recently assisted me in raising my child care star rating. I could not have done it without her help. Ms. Bolz not only assisted me with technical advice and support but she labored manually with me and for me!”
From a parent who has used the R&R service,“Craven Smart Start has been such a blessing to me. When I call they are so helpful in whatever I need.”

Click here for a pdf of these statistics

Regional Services

If you have any questions about CCR&R Regional services, please call the following numbers:

School Age Referral toll free number is 1-866-389-1700.
Spanish toll free number is 1-866-262-5300

Craven County:

Child Care Resource & Referral
(252) 672-5921

Beaufort/Hyde Counties:

Beaufort-Hyde Partnership for Children
(252) 975-4647

Pamlico County:

Pamlico Partnership for Children, Inc.
(252) 745-7850

Tyrrell/Washington Counties:

Tyrrell/Washington County Child Advocacy Council
(252) 793-5437

Education Specialists

Education Specialists from each statewide special initiative, Infant-Toddler, Healthy Social Behaviors, and School Age, offer a variety of professional development opportunities including workshops and CEW learning events across North Carolina. Providers can access full information online about what’s scheduled in their area and how to register for a training. Instructions are provided at each website:

For Infant Toddler Education Specialist training:

For Healthy Social Behaviors Education Specialist training:

For School Age Education Specialist training:

Contact Information for Initiative Education Specialists in our region:

  • Staci Herman Drauss, Infant Toddler Education Specialist – 919-901-1372
  • Pam Pace, Healthy Social Behaviors Education Specialist – 919-210-8852

  • Craven Smart Start, Inc. is a 501(c)3 non-profit organization that administers Smart Start funds and programs in Craven County. Smart Start is designed to ensure that young children enter school healthy and ready to succeed. Donations are tax deductible. Financial information about this organization and copy of its license are available from the State Solicitation Licensing Branch at 919-807-2214. The license is not an endorsement by the State.